Health and Safety service standards

Soha will

Carry out an annual gas service of your boiler and an electrical check in tenants’ homes every five years. More information
Keep up-to date with health and safety legislation and implement where necessary.
Carry out an annual Fire Risk Assessment of Independent Living and Extra Care schemes, and a Fire Risk Assessment of all other blocks of flats with internal communal areas (including Shared Ownership and Leasehold) every three years.
Assess your property for hazards at least once every five years and remedy any high or medium priority hazards identified immediately. Fire Safety
Provide advice on safety matters such as condensation, asbestos and water hygiene and manage these risks effectively.
Service and maintain any lifts in our properties in accordance with agreed frequencies.
Respond within four hours to any emergency repairs reported by tenants.
Provide you with a direct point of contact at Soha to answer any questions and issues you might have.

How we’re doing

Tenant Satisfaction Measures (TSM)

All housing associations are required to report on their performance on a core set of defined Tenant Satisfaction Measures (TSMs) to provide tenants with greater transparency about their landlord’s performance. The ‘National Average’ is based on data from over 60 similar sized housing associations in the UK.

Click here to see our latest Tenant Satisfaction Measure results